Customer Service Operator
Job: Customer Service Operator
Basic Salary: £27,000-£29,000
Employment: Full Time
Date posted: 08/05/24
Location: Tamworth, Staffordshire
Our client is a leading provider in the Freight Forwarding and Transportation industry and specialises in supply chain and logistics solutions, ground transportation, air and ocean shipments, customs clearance, and supply chain management.
An exciting opportunity has arisen within the Customer Services sector. This supportive role will enable us to provide a smooth and professional sales service for building strong relationships with current and potential customers.
Further details:
Key roles and responsibilities:
Ensure customer Bookings are accurately taken and entered into operations system, International, National, and cross trade.
Booking deliveries in with customers.
Liaising with suppliers / Origin Offices.
Build strong relationships with customers.
Invoicing and administration.
Ensure Bookings made with Origin office.
Aid Credit Controllers with the collection of overdue payments from suppliers or client
Skills, experience, and competencies:
Our ideal candidate will:
Be able to prioritise own workload but also be able to work as part of a team.
Be fully conversant in IT skills e.g., Microsoft Office Suite (Word, Excel) and systems.
Have excellent communication skills over the telephone and e-mail.
Have experience with Excel reporting.
Have good team working skills.
Have good understanding of logistics processes and procedures
Company Benefits:
Loyalty days up to a maximum of 5 days (1 per each full year of employment completed).
An annual salary review.
After 3 months service employees are entitled to become a member of the Group personal Pension Plan.
After one year’s service the company offers enhanced Pension contributions of 9%.
After one year’s service employees are eligible to join the Private Medical Scheme (application process required).
After completing six months’ service, Death in Service is equal to three times your annual salary.
Access to our confidential Employee Assistance Programme for you and your immediate family members (spouse/partners and children aged 16 to 24 in full-time education, living in the same household).
Access to our Employee Discounts and Perks platform, which includes grocery shopping, holidays, movies, sports, wellness and many more.